EllisLab Support

Expert technical support for web professionals from the very people who make ExpressionEngine. Whether you're stuck or need advice, EllisLab Support can save the day.

Package Pricing
  • All projects, unlimited help
  • Included with first license
  • Covers all current and legacy products
  • Private correspondence
  • Quick resolutions

Included with Your First Purchase

New to ExpressionEngine? You'll start off on the right foot. Three months of support is included with your first purchase.


Silver

$49month
  • Covers the needs of most
  • 1 urgent ticket per month
  • Unlimited support tickets
  • Unlimited sites covered
Guaranteed first response within 1 business day
Choose Plan

Gold

$299month
  • Designed for small shops
  • 2 urgent tickets per month
  • Unlimited support tickets
  • Unlimited sites covered
Guaranteed first response within 4 business hours
Choose Plan

Platinum

$1999month
  • A plan for power users
  • ∞ better than urgent tickets
  • Unlimited support tickets
  • Unlimited sites covered
Guaranteed first response within 1 business hour
Choose Plan

Comes with all plans:

  • $249 additional urgent
  • Unlimited support tickets
  • Unlimited sites covered
  • Covers current and legacy products

All Your Projects, Unlimited Help

We back professionals. EllisLab Support is per account, not per site. Ask for help with as many ExpressionEngine projects as you have running, without worring about running out of tickets.

More About EllisLab Support

No More Tiers

No waiting for a ticket to get escalated to someone who really knows how to help you. We don't have support tiers, your issue is always addressed by someone who helps make ExpressionEngine.

Private Correspondence

EllisLab Support is handled securely with private tickets. This allows us to provide a quick solution without confusion or loss of privacy.

Quick Resolutions

Each support plan comes with a guarantee on the turnaround time from the moment you send in a request until we respond. Really urgent matter? No problem.

Details, Details

For the ins and outs on what we can support, when, and how, please see:

Helpful, Friendly Community

The ExpressionEngine community is full of friendly and helpful experts. Between official support from EllisLab and the great options from the community, you will be brimming with confidence.