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    EllisLab Support

    Expert technical support for web professionals from the very people who make the software. Whether you're stuck or need advice, EllisLab Support can save the day.

    • All projects, unlimited help
    • Included with first license
    • Covers all current and legacy commercial platforms
    • Private correspondence
    • Quick resolutions
    Pricing

All Current and Legacy Commercial Platforms, Unlimited Help

Whether you're a freelancer or working in-house, you're covered for whatever you are working on. There's no limit to the number of support requests you can make, and you're covered whether your projects are on a current platform, like ExpressionEngine 2 or MojoMotor, or a legacy platform.

Included with Your First License

New to EllisLab's web publishing platforms? You'll start off on the right foot. Three months of EllisLab Support is included with your first purchase.

Silver

$49month
  • Covers the needs of most
  • 1 urgent ticket per month
  • Unlimited support tickets
  • Unlimited sites covered
Guaranteed first response within 1 business day
Choose Plan

Gold

$299month
  • Designed for small shops
  • 2 urgent tickets per month
  • Unlimited support tickets
  • Unlimited sites covered
Guaranteed first response within 4 business hours
Choose Plan

Platinum

$1999month
  • A plan for power users
  • ∞ better than urgent tickets
  • Unlimited support tickets
  • Unlimited sites covered
Guaranteed first response within 1 business hour
Choose Plan

Comes with all plans:

  • $249 additional urgent
  • Unlimited support tickets
  • Unlimited sites covered
  • Covers all current and legacy commercial platforms

All Your Projects, Unlimited Help

Whether you're a freelancer working on a variety of projects or a web designer on a corporate in-house team, you're covered. And since you're not limited to the number of support requests you can make, you don't ever have to worry about running out.

More About EllisLab Support

Covers All Current and Legacy Commercial Platforms

We've got you covered whether your projects are on one of our current platforms—like ExpressionEngine 2 or MojoMotor—or a legacy platform.

Quick Resolutions

Each support plan comes with a guarantee on the turnaround time from the moment you send in a request until an EllisLab Customer Advocate first responds. Really urgent matter? No problem.

Private Correspondence

EllisLab Support is handled in private with our expert Customer Advocates. That allows us to provide a quick solution without confusion or loss of privacy.

Included with First License

New to EllisLab's web publishing platforms? We want to make sure you get started off on the right foot. Three months of EllisLab Support is included with your first license purchase.