Every time I see someone say, “just upgrade” I think: Here’s someone who has very little real-world experience.
Ihmo there’s a difference between still using an old version in production, and a “supplier” supporting that old version.
You might also have a copy of Windows 95 running somewhere, do you expect Microsoft to still support that?
I wasn’t saying they should continue to support old versions; I just meant people shouldn’t so flippantly answer “just upgrade”.
Upgrading software can often involve a lot more than just doing the actual software upgrade. There are places where trying to upgrade any particular piece of software in the system involves a mountain of planning, impact studies, testing “bureaucracy”. Yes, it may be the fault of the company’s structure, and yes, they had warning and should have planned the upgrade in time, but that isn’t going to change in time to fix the issue you are having today.
You need to think past “everyone is in a small dev shop just like me”. You can certainly mention that an upgrade will solve issue X, and you can even answer, “Sorry, we no longer support that version”, but we don’t need the eye-rolling & “My God - you’re still on THAT version??” that too many people give when you aren’t on the latest version of something.
(let’s not forget: the FORUMS support whatever version the person asking about is on. I still help a customer who is on 1.7.3, and if I run into something strange, I will come here to see if anyone remembers. likewise, I will try to help in the reverse situation )