Nevermind: Support Trial Offer Won’t Expire at the End of February
In the blog post a few weeks ago where we announced even better guaranteed response times, we also included a note at the bottom reminding all existing ExpressionEngine and MojoMotor license holders to redeem their 3 free months of Silver support before the offer expires at the end of this month.
But you know what? Our goal here is to make sure all of our customers get the chance to try the new EllisLab Support. We asked ourselves whether closing the free trial offer for existing customers helps make that happen. When we looked at it that way, the answer was obvious. The best thing for you is for us to make sure the support trial remains available to any license holder who has not yet tried it out instead of letting that offer expire at the end of this month, so that’s just what we’re doing.
Now there’s no rush: feel free to wait until you need some help before signing up for your support trial, whenever that comes. And when it does, just log into the account that holds your license, add Silver Support to your cart, and complete your order as usual.
Comments & Feedback
Okay thanks for letting now, but as an experienced developer my principal question is : what about software updates ? Could we expect any news about EE or does EllisLab only sells support ? Kind regards,
Studio Meta
@studio meta. You got him! Where is the release schedule and blogs about what’s happening at ellislab. Only read stuff about support but no nice new features in EE.
Time for changes. ..
Willem de Boer
When new features are ready and we’ve moved them into the hands of developers for beta or previewing, we’ll be happy to talk about what’s coming down the pike for all users. The last release was just two months ago at the end of December, so it’s a little early yet.
Derek Jones
So am I correct that the three month trial requires me to enter in a credit card? That seems to be the case, but perhaps I’m missing something.
grovberg
I only signed up for the trial a few days ago because the offer was due to expire. Is there any way of cancelling this so that I can activate the trial at a later date instead (I haven’t submitted any tickets yet). It’s great to see the free trial continuing, but when I saw the post about the free trial ending, I took you at your word. I would have much preferred to wait until a time when I needed support to activate my trial.
tidy
I hear ya, @tidy. I was just going to ask you to shoot me an email about it, but it looks like you beat me to it! I’ll follow up with you there.
Kevin Smith
Hi Kevin. I also signed up for the trial because of the expiring trial offer. I don’t think I need support right now. It would be great if you can cancel my sign up too. (I cannot find your email address that’s why I write this as a comment.)
Dennis Frank
Hey Dennis (and anyone else in the same spot): Just shoot me an email at team@ellislab.com, and I’ll take care of you.
Kevin Smith
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