Rethinking Tech Support
Now that it’s been a few weeks since we launched EllisLab Support, we wanted to offer a peek behind the curtain and share why we made such a dramatic change in the way we provide tech support.
Helping Where We Can
Friday was marked by tragedy of a proportion that is hard to fathom. Many individuals are left shocked, deeply grieved, and desperately wishing that there were something that they could do to either help the victims or prevent similar senseless loss of innocent life.
Our hearts go out to everyone affected. As a small web-based company, we struggle wanting to do something to help.
Security Advisory for ExpressionEngine installs prior to 2.2.0
An XSS vulnerability was brought to our attention that affects installations that began on versions older than ExpressionEngine 2.2.0. It involves the third-party swfupload JavaScript/Flash Upload Library that is no longer being used as of ExpressionEngine 2.2.0—which was released on June 22, 2011.
The solution is to upgrade to at least ExpressionEngine 2.2.0 (and preferably the latest version of ExpressionEngine) and to then delete the themes/cp_themes/default/images/swfupload_f9.swf file from your themes directory.
EE 1 is Now a Legacy Product
We announced a while back that EE 1 would soon become a legacy product, and that day is today. So what does that mean?
Red Carrot Implements ExpressionEngine, Client Wins
Andrew Fairlie of Red Carrot, a web design agency in Kent, recently shared with us one of their ExpressionEngine success stories. They inherited a small to medium-sized client with an underperforming e-commerce site running Magento. Replacing it with the more flexible ExpressionEngine, Red Carrot eventually propelled the client to increase their e-commerce revenue six fold.
Stories like this really excite us, because that business is made up of people and families that now have a successful web site, earning revenue to improve their lives and those of their employees. Nothing makes us happier than to see our software make such a meaningful impact in your client’s lives.
Read the full details: Confection Perfection in the ExpressionEngine Showcase
Why Enterprise?
One of the features of our new site is a small list of “Enterprise Partners”. Combined with starting our Pro Network program over from scratch, this has understandably led some to speculate whether EllisLab is gunning for the enterprise market.
However, in our Manifesto, we shout proudly that one of our primary purposes is:
...enabling the cottage developer to stand toe to toe with Goliath, sling armed with our stone.
If that’s true (it is), then why have Enterprise Partners on our site?
ExpressionEngine License Simplification
ExpressionEngine is now offered in a single simplified license type that comes with a few advantages both for you and for us. And when there’s an advantage for us, that translates into additional advantages for you.
New Foundations
Welcome to the new EllisLab! Early this year I quietly noted that 2012 marks 10 years for EllisLab and that I had dedicated this year to building a new foundation for EllisLab.
Today I am pleased to introduce a new site, new private Support plans, the new Enterprise Service Partners program, revamped Community Forums, a rebuilt team, and finally, a new CEO. Why do all of this? One simple reason.
We love making ExpressionEngine for you and we wanted to build the best possible company for that single minded purpose.
New CEO “Chief Maker” and EllisLab Focus
EllisLab makes excellent software. At the end of the day, it’s the one critical thing that we do for our customers, and directing effort elsewhere frankly ignores that most important endeavor. Our Manifesto is as much an internal reminder as it is a way to communicate to the world what type of company we are and what’s important to us.
As of today I am EllisLab’s new CEO, and while that title reflects my authority, it does not communicate what I do. In a company of makers, everyone, even the CEO, should be capable of contributing directly to the software. My chosen job title is an affirmation of that commitment: Chief Maker. Having a title that reflects what I do as well as our company’s focus reminds us daily of that mission, and provides an opportunity to explain that culture to others. Outside of helping make software, my responsibility is to provide a laser-like focus to the organization.
Introducing a New EllisLab Support Experience
As I’m sure you’ve noticed, we’re launching a lot of shiny newness today, and a huge part of it is the long-awaited arrival of our new support plans!
We take joy every day in creating a powerful publishing platform that enables you to build truly incredible things for your clients, and over the years we’ve become known for backing you with helpful, friendly technical support along the way.